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INCONTROL CONNECTIVITY FAQs

INCONTROL APPSTM

What is InControl Apps?

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    Land Rover InControl Apps presents a vehicle optimized, interactive set of well known apps on your vehicle's infotainment screen via a dedicated USB port. Once connected, a comprehensive selection of apps enabling media streaming, cloud based services, location based services and more will be accessible via the vehicle dash mounted touch screen.

How do I purchase InControl Apps?

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    InControl Apps must be selected when the vehicle is ordered as the hardware can only be fitted at the factory.

Can I buy InControl Apps for my current vehicle?

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    Currently it is only possible to have InControl Apps on a new vehicle. InControl Apps is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored.

I have purchased a used Land Rover which has InControl Apps fitted. Am I able to connect my smartphone?

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    Yes. Simply install InControl Apps on your smartphone and the InControl Apps feature will be wholly available.

Can I download apps available for other regions?

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    By changing your region in the Options tab of the smartphone app you will be able to see apps available to users in other regions. You will only be able to download these apps if they are also available in your region. Note: app availability does not guarantee that your language preferences will be available.

How much does InControl Apps cost?

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    There is a one off cost for the InControl Apps system as hardware must be fitted at the factory. Check with your local retailer for the cost. The InControl App is available free of charge on both Google Play and the Apple App Store. Some 3rd party apps may require a purchase or subscription.

Can I have InControl Apps on any Land Rover vehicle?

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    InControl Apps must be selected when ordering your vehicle as hardware must be fitted at the factory. Check with your local retailer for vehicle availability.

What do I need before I can use InControl Apps?

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    You will need a vehicle equipped with InControl Apps, a supported smartphone and the USB cable that came with your phone. It is highly recommended that replacement cables are purchased from your mobile phone manufacturer e.g. iPhone Lightning cables from Apple inc.

Are tablet devices supported?

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    Not at this time.

Is my handset compatible with InControl Apps?

Should I update my iPhone Software?

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    Depending on your device visit the Apple App Store or go to Google Play on your smartphone. Search 'InControl Apps' and select Land Rover InControl Apps from the list of results. If unsure, InControl Apps can be identified by the publisher marked as Land Rover and features the Land Rover logo. Select install and accept the permissions to begin installation. Once installed, open the app for a brief tutorial.

Should I download InControl Apps and any updates via Wi-Fi?

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    InControl Apps and any updates can be downloaded over a 3G or better connection. Downloading over Wi-Fi is recommended to reduce data costs and ensure a good connection.

How will I know when new apps become compatible?

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    A list of current compatible apps is regularly updated and automatically shown in the smartphone app.

How do I install a compatible app?

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    Open Land Rover InControl Apps on your smartphone and scroll through the 'Not installed apps' list until you find the app you wish to install. Depending on your device, selecting this app will take you to Apple's App Store or to Google Play. Download and install as normal. The new app icon will appear in the "installed" section when you next connect your smartphone to your vehicle.

Why aren't all my apps available on InControl Apps?

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    Only apps that have been through Land Rover's approval process are available to use with InControl Apps.

I've updated my phone and now InControl Apps doesn't work.

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    Every effort is made to ensure that InControl Apps is compatible with the latest Operating Systems. Try reinstalling the smartphone app on your device.

Will InControl Apps still work when the vehicle is in motion?

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    For safety reasons, some aspects of InControl Apps are reduced or disabled when the vehicle is moving.

Do I have to create an account to use some apps?

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    It is strongly recommended that upon downloading any third party application from the Apple App Store / Google Play Store, that the app is opened on the handset first prior to connection to the vehicle. The app may have permissions that need to be approved or an account may need to be created before it can be used in the vehicle

I made a phone call and I had to unlock my iPhone before I could use InControl Apps again. Why?

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    This is an Apple security feature. When you make a phone call longer than the "Auto-Lock" setting, the phone will lock even when connected to InControl Apps. You can set your iPhone to never "Auto-Lock" by entering: Settings>General>Auto-Lock and selecting "Never". N.B. The "Never" Auto-Lock Setting may not be available in some circumstances e.g. if your iPhone has corporate administrator settings that require a pin code to unlock.

When I connect my phone to the vehicle, I always get a popup on the device to allow the connection. How do I stop this from happening?

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    On iPhone, this can be avoided by pressing the home button before connecting to InControl Apps. On Android devices, the prompt contains a check-box to avoid future prompts on connections to the vehicle.

Does InControl Apps use Mobile Data?

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    Yes. It's recommended that any smartphone using InControl Apps has a suitable mobile data plan.

When I use voice interaction, why does my cluster show a phone call in progress?

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    When you start a voice session, your phone will trigger a virtual phone call (no charge applies) to gain access to the in-vehicle microphones.

Which connection cable do I require?

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    You will be able to use the USB cable that came with your phone. If you are not in possession of this cable, a USB to Lightning (for iPhone) or USB to Micro-USB (for most Android phones) will be required. It's recommended that a replacement cable is purchased from your phone manufacturer.

Which USB port should I use?

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    InControl Apps uses a dedicated USB port which is labeled with the InControl Apps icon.

Where should I stow my device when connected to InControl Apps?

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    Stowage of your device should be near to the dedicated InControl Apps USB port.

Do I need to start the app before connecting to the vehicle?

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    No, for iPhone if the app is not already running, you will be given a phone prompt to allow the app to open. If using an Android phone, you can select 'Always Allow' when prompted which will forego all future prompts. Remember, your phone will need to be unlocked when connecting. There should be no need for further phone interaction once your device is connected.

My phone is connected and I can see the apps but there's no audio coming through the cabin speakers. How do I connect to Bluetooth?

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    When connecting a phone, a prompt will appear on the touch screen for "view" and "Bluetooth Settings." In order to access audio through InControl Apps, your device will need to be connected to the vehicle via Bluetooth. By selecting "Bluetooth Settings," you will then be able to follow the prompts to pair your phone. On subsequent connection the prompt for "Bluetooth Settings" will be replaced by "View and Listen" when your phone is Bluetooth paired but not the active audio source. If you still cannot hear any sound ensure your smartphone is paired with the vehicle by following the steps located here. Also make sure the audio volume on the phone and vehicle is turned up.

InControl Apps is installed on my device but it won't connect to the vehicle

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    When connecting your phone to the vehicle ensure your device is unlocked, cases or screen covers are not closed (some can auto lock the phone when closed), that all open apps have been closed and the phone is connected to the dedicated InControl Apps USB port (labeled). If this fails to solve the problem, check your device is compatible by visiting the compatibility site here.

Is it possible to have InControl Apps on more than one smartphone?

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    Yes. Any compatible smartphone with InControl Apps installed will be able to connect to the touch screen. Though only one device can be connected at any one time.

What happens if there is no data connection?

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    When using InControl services in an area of poor network coverage (e.g. remote, rural areas) the apps will display a pop-up when there is no available data connection for a requested function.

What support is there for queries about InControl Apps?

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    You can use the existing support channels such as the Customer Relationship Center (CRC) and your local retailer.

Do I have to do this every time I get in the car?

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    No, this is a one time process. Once approved, you will not need to do it again.

Is this process required on iPhones and Android devices?

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    This only affects iPhone devices.

What happens if I don’t update to iOS 9?

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    This approval process is for any iPhone devices running iOS 9. If you have not updated to iOS 9, you will not need to approve each app before use. However we still recommend that you set up the app before you connect to the vehicle.

Can I revert back to the previous OS?

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    Once updated, a phone cannot restore a previous OS.

INCONTROL WI-FI

What is InControl Wi-Fi?

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    InControl Wi-Fi delivers a Wi-Fi Hotspot in your car. InControl Wi-Fi enables passengers to connect up to 8 devices to the internet using an in-car wi-fi connection. In addition to the hardware fitted to the vehicle, the vehicle is equipped with a mobile SIM card which provides a free trial period of data of 3 months or 3GB, whichever occurs first.

Will InControl Wi-Fi provide a continuous Wi-Fi connection whilst on the move?

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    InControl Wi-Fi operates through a mobile phone network. It will deliver a better data connection than a smartphone in the vehicle, because it uses an external antenna but will not operate in areas where no mobile phone network exists.

Do I need a SIM for my InControl Wi-Fi?

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    Yes. The system requires a SIM card to be installed in the vehicle with a data plan/allowance to work. The system provides mobile internet in the car for Wi-Fi capable devices such as mobile phones, tablets etc. In many ways it operates in a similar way to a "3G dongle." An AT&T SIM card is provided with the vehicle.

What type of SIM do I need to provide?

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    You need a 3G "Data only SIM card". Sometimes these are called "Internet only SIM" or "Mobile broadband SIMs". This will be a different SIM card to that fitted in your mobile phone.

Where do I put the SIM in the vehicle?

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    The exact location of the SIM slot varies by vehicle model. Details of where to find the SIM slot and how to insert the SIM can be found in your owner's manual or on the owner web site.

Can I order InControl Wi-Fi on its own, or is it linked to other options?

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    At present InControl Wi-Fi is available as a standard feature and as an option, depending on the vehicle.

Will I get a InControl Wi-Fi trial with my vehicle?

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    If you are the first owner of the vehicle to activate an InControl account, you receive a data trial of either up to 3GB or 3 months, depending on which is reached faster, provided through AT&T.

I am not the first customer or user of InControl on this vehicle, can I still receive a data trial?

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    No, we only offer data trials to the first new vehicle buyer, however you can purchase data plans to use with your InControl Wi-Fi using the supplied AT&T SIM. Please contact AT&T at https://www.att.com/connectedcar/.

How can I buy a data plan after my data trial ends?

Can I transfer my data plan to another eligible JLR vehicle?

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    Yes, for more information please contact your retailer as they will need to confirm the compatibility of your vehicle and SIM Card.

How do I know my data plan has been renewed and active?

How do I turn mobile data on?

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    Mobile data should already be switched on in your vehicle. If not, please refer to the owner manual.

How do I turn the Hotspot in the car on and off?

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    Please refer to your owners manual.

How many devices can I connect?

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    You can connect up to 8 devices

How do I connect my phone/tablet to the Hotspot?

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    Please refer to your owners manual.

How fast are the upload/download speeds?

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    The speed of the upload is dependent on the connection with the mobile network and can vary during the course of a journey.

How do I tell how much data I've used?

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    You can check on your data usage via the AT&T portal. Instructions for connecting to your account should have been in the email sent to you by AT&T when your trial plan started. Alternatively please go to https://www.att.com/plans/connected-car.html.

What kind of devices can use the InControl Wi-Fi?

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    Any device that you can normally connect to a Wi-Fi network can be connected to the vehicle hotspot.

What kind of security does the Hotspot have so unauthorized users can't connect to it?

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    You are required to enter a numeric password when connecting a device.

I'm already an AT&T customer - can I add the vehicle to my Mobile Share Data plan?

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    Yes. Please contact AT&T at www.att.com for further details or call your mobile share help line.

I'm not an AT&T customer - can I use a different wireless provider?

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    Yes. However we cannot guarantee connectivity as not all wireless providers can connect with the vehicle.

Does the InControl Wi-Fi use the data plan on my phone?

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    No, not if you use the SIM which came with your vehicle. However if you connect the car to your phone and use your phone as the hot spot then the phone's data will be used in this situation.

I'm having problems with the InControl Wi-Fi in my car - who do I call for technical support?

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    Please contact your local retailer who will be able to assist you, alternatively please contact us directly using the contact us details on the web site.

My car is missing a SIM card. How do I get a new one?

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    Please contact your local retailer who will be able to assist you.

How do I know if a SIM card is installed in my car?

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    You can check the SIM slot in your vehicle (see owner's manual for details) or ask your retailer.

Will devices automatically reconnect every time I get in the car?

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    Yes.

INFOTAINMENT

Our Intuitive all-new multimedia system.16

LAND ROVER INCONTROL® REMOTE & PROTECTTM

Monitor your vehicle and request help from just about anywhere.

STOLEN VEHICLE LOCATOR

Your vehicle may be able to be tracked and recovered in the event of a theft.

INCONTROL SUPPORT

Find out more information about the InControl products and contact details.