This Policy is in effect for any web pages, mobile applications, third party social media sites, email lists, on-site electronic data collection, generic information and personal information collected and/or owned by Jaguar Land Rover North America, LLC (“JLR USA”, “our” or “we”), including but not limited to the Jaguar USA and the Land Rover USA websites, no matter the method of collection (e.g., mail, facsimile, sign-up/sign-in page, survey), including collection through this website and any online features, services and/or programs offered by JLR USA (collectively, the “Web Properties”). SureSource LLC d/b/a BrandShop operates our Jaguar USA shopping website located at https://shop.jaguarusa.com, and Land Rover USA shopping website located at https://shop.landroverusa.com on our behalf. Your use of the Web Properties is also governed by Terms and Conditions located at https://www.jaguarusa.com/terms-conditions.
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Your California Privacy Rights
The California Consumer Privacy Act of 2018 (“CCPA”) grants certain rights to our users who are California residents, including:
• Access. You have the right to request what personal information we collected, used, disclosed, and sold about you within the preceding 12 months. Once we receive your request and confirm your identify, we will disclose information we have collected about you as required by the CCPA. We do not knowingly sell any personal information of minors under the age of 16 without receiving affirmative authorization to do so.
• Deletion. You have the right to request the deletion of your personal information that we collect or maintain. Once we receive your request and confirm your identity, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies under the CCPA.
• Non-Discrimination. You will not be subject to discriminatory treatment for exercising a right to access, delete, or opt-out under the CCPA.
To exercise your rights under CCPA you may submit a request here: https://www.landroverusa.com/contact-us/contact-us.html. (Select Category: “Customer Relationship Center” and Topic: “California Consumer Privacy Act Request” from the drop-down menu.) Alternatively, you can call us at 1-800-452-4827 and state that you have a request under CCPA. We aim to respond to your request within 45 days or such earlier time as may be required by law. We will contact you if we need additional information to verify your identity or process your request.
How Information Is Collected
The types of Personal Information we collect may include, among other things (collectively, “Personal Information”): (1) contact information (e.g., name, address, home and mobile telephone numbers, email address); (2) biographical information such as household data, preferences, and demographic information (e.g., date of birth, gender, marital status); (3) Internet protocol (or IP) address, MAC address or device ID/UDID; (4) mother’s maiden name (parent’s name prior to marriage); (5) drivers’ license numbers; (6) asset and income information; (7) bank account and credit/debit card numbers; (8) racial or ethnic origin; (9) purchase information regarding our products and services; (10) vehicle identification numbers (VIN’s); and (11) your physical location, time spent and activity while visiting a participating retailer.
The means by which JLR USA collects such personal information may include when you: (1) purchase, order, or request information about our products and services through the Web Properties; (2) access a JLR USA social media platform; (3) sign up for email notifications, electronic newsletters, mobile messages (including SMS), or social media notifications from, or on behalf of, JLR USA; (4) enter or participate in a JLR USA contest, event, promotion or sweepstakes, or respond to one of our surveys; (5) provide JLR USA with comments, suggestions or other input through the Web Properties; (6) create a user account for use in connection with the Web Properties (your “User Account”); and (7) while you are physically present at a retailer, by reading the “pings” created by the Wi-Fi and/or mobile radios contained in your mobile device. JLR USA also collects such personal information in our marketing efforts on third party websites.
JLR USA or a partner may sponsor promotions, sweepstakes or contests through the Web Properties. Your participation is entirely voluntary. You may be asked to provide personally identifiable information including, but not limited to, your name, email address or home address or to answer questions in order to participate. JLR USA may also transfer Personal Information to certain advertising or marketing partners from whom you have requested to receive information.
Additional Ways that Information is Collected Through the Web Properties
Browser Log Files: Our servers automatically log each visitor to the Web Properties and collect and record certain information about each visitor. This information includes or may include your “Internet Protocol”, or IP, address, browser language, browser type, operating system, domain names, browsing history (including time spent at a domain, time and date of your visit), referring/exit web pages and URLs, and number of clicks. The domain name and IP address reveal nothing personal about the visitor other than the IP address from which the visitor has accessed the Web Properties.
Web Beacons: Some of our web pages and electronic communications may contain images, which may or may not be visible to you, known as Web Beacons (sometimes referred to as “clear gifs”). Web Beacons collect only limited information that includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Web Beacons do not carry any Personal Information and are only used to track usage of the Web Properties and activities associated with the Web Properties. See the Third Party Opt Out section below.
Unique Identifier: We may assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on the Web Properties and some of the electronic communications you receive from us. We keep this information for our internal use, and this information is not shared with others.
Third Party Opt Out: We may allow third-party companies to serve advertisements and/or collect certain anonymous information when you visit the Web Properties. These companies may use non-personally identifiable information (including, but not limited to, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Web Properties in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party Web Beacon to collect this information, as further described above. Through these technologies, the third party may have access to and use non-personalized information about your online usage activity.
You can opt-out of certain online behavioral services through any one of the ways described below (you do not need to go to each opt-out site, one is sufficient). After you opt-out, you will continue to receive advertisements, but those advertisements will no longer be as relevant to you.
- You can opt-out via the Network Advertising Initiative industry opt-out at www.networkadvertising.org
- You can opt-out via the Consumer Choice Page at www.aboutads.info
- You can opt-out via the IAB UK's industry opt-out at www.youronlinechoices.com
- To opt out of cookies used for Conversant online tracking please click here.
Note: If you opt-out as described above, you should not delete your cookies. If you delete your cookies, you will need to opt-out again.
Use of Personal Information
The Personal Information that we collect is used for four main purposes:
- to enable the features of the Web Properties, including, but not limited to: (a) operating any competitions or promotions in which you may participate; (b) setting up and managing your online account, including but not limited to our processing your requests for information, and/or providing support services to you; (c) providing services to you, such as providing you information about our vehicles;
- to improve the Web Properties by determining which of our products, features and services are most popular. We may analyze your information and usage information to enable us and our affiliates to provide services to you and develop new features, functionality and services;
- to personalize your experience on the Web Properties; and
- to communicate with you and to inform you about our and third parties’ products and services. When requested by you, we (and/or any of our third party service providers) may send you and keep you updated with information about existing and new services, products and special offers, by email, telephone (including, but not limited to, SMS), mail or by means of any other contact details you provide to us or our affiliates, or to such third party service providers.
When Information Is Disclosed By JLR USA
We may share non-personally identifiable information (such as anonymous user usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with third parties to demonstrate the usage patterns for JLR USA’s advertisements, content, functionality promotions, competitions, games and/or services on the Web Properties and/or on third party websites.
We also reserve the right to disclose Personal Information and/or non-personally-identifiable information in connection with the enforcement of our Terms and Conditions located at Jaguar and Land Rover, to take precautions against liability, to investigate and defend against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Web Properties, and to protect our rights, property, or personal safety of JLR USA, and that of our users or others.
We reserve the right to transfer your Personal Information, as well as any other information, in connection with the sale or other disposition of all or part of the JLR USA business and/or assets. We also cannot make any representations regarding the use or transfer of your Personal Information or other information that we may have in the event of our bankruptcy, reorganization, insolvency, receivership or an assignment for the benefit of creditors, and you expressly agree and consent to the use and/or transfer of your Personal Information or other information in connection with a sale or transfer of some or all of our assets in any of the above described proceedings. Furthermore, we cannot and will not be responsible for any breach of security by any third parties or for any actions of any third parties that receive any of the information that is disclosed to us.
The Web Properties may also link to a wide variety of other websites and may contain advertisements of third parties. We are not and cannot be responsible for the privacy policies of those websites of third parties or for how they treat information (including, but not limited to personally identifiable information) about their users.
User Account, Password, and Security
For certain features available through the Web Properties, we may require the use of encryption technologies provided for your protection and/or User Account. We use reasonable precautions to protect the privacy of your username, password and User Account information. You, however, are ultimately responsible for protecting your username, password and User Account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You agree to: (a) immediately notify JLR USA of any unauthorized use of your username, password and/or User Account, and/or any other breach of security; and (b) ensure that you log out from your User Account at the end of each session. While we may provide certain encryption technologies and use other reasonable precautions to protect your confidential information and provide suitable security, we do not and cannot guarantee or warrant that any information transmitted through the internet is secure, or that such transmissions are free from delay, interruption, interception or error.
Employment Opportunity Information Collection
Information From Children
Privacy Outside the Web Properties
European Union Users
Choices With Your Personal Information
Whether you submit any Personal Information to JLR USA is entirely up to you. You are under no obligation to provide Personal Information. However, this information is essential for the provision and quality of some of the services we offer to you, so we cannot provide you with certain services if you choose to withhold requested information.
Please note that opting out of the disclosure and use of your Personal Information as a prospective employee may prevent you from being hired as an employee by JLR USA to the extent you are using this Web Properties to apply for an open position.
If JLR USA collects Personal Information from you, such information will not be disclosed or used by JLR USA for purposes that are incompatible with the purpose(s) for which it was originally collected or for which you subsequently gave authorization unless you affirmatively consent to such disclosure and use.
You may opt out of online behavioral advertising by following the instructions set forth above under the above section “Additional Ways That Information Is Collected Through the Web Properties,” subsection “Third Party Opt Out.”
Access and Correction
If you have additional questions or comments of any kind, or if you see anything on the Web Properties that you think is inappropriate or incorrect, please let us know by email or by sending your comments or requests to:
EFFECTIVE AS OF: March 1, 2013
LAST UPDATED: December 16, 2019