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OWNER INFORMATION

TAKATA AIRBAG RECALL FOR
2007 - 2012 RANGE ROVER

What is the Takata recall about?

The Takata recall covers an industry-wide issue involving defective airbags supplied by Takata Corporation. The Takata airbag recall is the largest automotive recall in history. About 70 million US vehicles made by 33 different manufacturers from 2000–2017 are currently impacted.

If the defective airbag is triggered by a crash, the airbag can explode and shoot sharp metal fragments at people inside the car, causing serious injury or death.

Although no incidents have been reported in Land Rover vehicles to date, more than 20 deaths and hundreds of injuries have been recorded by other manufacturers.

We urge all drivers with affected vehicles to have these free recall repairs completed immediately for your safety and the safety of your loved ones.

Whom do I call to get this fixed?

Call your local Land Rover Retailer to schedule a FREE replacement of your passenger-side airbag. This replacement takes about two hours. Parts are in stock and readily available. Loaner vehicles are available to drivers during the replacement process.

You can locate an authorized Land Rover Retailer by using the following link or by contacting Land Rover using the contact information below.



What Jaguar Land Rover cars are affected?

Jaguar Land Rover has approximately 110,000 vehicles affected by the Takata recall, roughly split between two models:

2007-2012 Range Rover

2009-2015 Jaguar XF Sedan

To find out if your Jaguar Land Rover vehicle is affected by this recall, please enter your vehicle identification number (VIN) by following the link below:



Important notes:

· This recall does not affect the Range Rover Sport, Range Rover Evoque, or Range Rover Velar. 
· No other Land Rover vehicles are included in this recall. 
· Only the front passenger-side airbag is affected by this recall.

Is this repair free?

Yes. This recall is FREE. You will not be charged for this repair. This recall will be carried out completely free of charge and may be performed by any authorized Land Rover Retailer regardless of where the vehicle was purchased. Furthermore, check with your preferred authorized Land Rover Retailer to see what other incentives you qualify for.

What is Land Rover doing to get 100% of these cars repaired?

Land Rover has opened all recall groups ahead of the schedule mandated by the National Highway Traffic Safety Administration. We started repairs in March 2017 and have successfully completed the repair on approximately 70% of vehicles affected by this recall (as of August 2019).

Accordingly, Land Rover has secured an adequate supply of replacement airbags to repair all vehicles.

In our pursuit to achieve 100% accountability for all affected Land Rover vehicles, Land Rover has implemented a multichannel outreach strategy, including:

·  Customer Mailings – All mandatory recall letters have been mailed (110,000 x 2). Additionally, more than 500,000 reminder postcards have been sent to unrepaired-vehicle owners. Land Rover has been mailing greeting cards in addition to letters.

·  Convenient Repair Services – Land Rover is encouraging repairs by making the replacement process as convenient as possible. During the two-hour repair, free loaner vehicles will be available for driver use. Additionally, when you make your appointment ask your preferred authorized Land Rover Retailer if there are other incentives you may qualify for.

·  Email Outreach Campaign – Land Rover has sent more than 500,000 email reminders to unrepaired-vehicle owners.

·  Customer Contact Information – To improve the effectiveness of these reminders, Land Rover is pursuing ongoing strategies to update owner addresses and phone numbers.

·  Retailer-led Outreach – Recognizing the importance of community engagement, Land Rover provides lists of unrepaired vehicles to our retailers, allowing them to reach out to our customers on a local level. We have provided retailers with lists containing more than 70,000 VINs in their local areas.

·  Live-operator Phone Calls – Land Rover is personally contacting as many unrepaired-vehicle owners as possible via telephone to inform them of the free recall, explain the importance of the fix and schedule an appointment for the repair. These Takata operators are specialists able to handle Takata-related questions and to schedule a repair directly at a retailer; they have placed more than 100,000 calls.

·  Remote Customer Assistance – Land Rover is working to aid customers who live in states without a Land Rover Retailer. Please call us if this is your situation.

·  Salvage Airbag Recovery Program – Land Rover has implemented a retrieval program to identify and recover airbags from thousands of salvage and scrap vehicles.

·  Used-vehicle Reseller Responsibility – Land Rover is encouraging processes with third-party sellers and auction websites to prevent the sale of vehicles with affected Takata airbags.

· Vehicle Exportation Information - We have searched customs and export databases to locate vehicles that have been shipped out of the US. If you have exported your vehicle, please call us and let us know.

I’ve moved or no longer own a Land Rover vehicle.

If you are no longer the owner of an affected vehicle, please let us know. Land Rover would also appreciate the name and address of the new owner.

What other cars are affected?

To find out if you, a family member or a friend has a vehicle containing a defective Takata airbag requiring a recall repair, please check the automobile’s VIN or license plate at AirbagRecall.com.

What should I do if I have further questions?

If you have any questions or need assistance in locating your nearest authorized Land Rover Retailer, please contact:

The Land Rover Customer Relationship Center at 1-800-637-6837

You may also contact us by email using the form linked below.

Please include your full name and address and the VIN of your automobile in your email.