AMAZON ALEXA

Make sure to sign out of your Pivi profile before letting somebody else drive your vehicle.

Alexa is only listening when the horizontal blue ‘Alexa chrome’ bar at the top of your Pivi Pro screen is visible. At all other times, the vehicle is listening and will only engage Alexa if it hears you say “Alexa”. You can disable this functionality through the Alexa settings in Pivi by toggling off 'always listening'. You can find out more about Amazon’s privacy policies under 'Alexa privacy' in the settings on your mobile Alexa app.

No, you do not need an Amazon Prime account to use Alexa in your vehicle. However, membership fees for some services, such as Amazon Music, are included within Prime membership.

Yes, you can as long as the language you wish to use is locally supported by Alexa.

No, it's not possible to change the wake-up word from "Alexa".

Alexa needs to know your location to answer certain questions, e.g. "what's the weather?"

Ensure location services are enabled for your vehicle via either:

1) Alexa smartphone app > Devices

2) Visit alexa.amazon.com and enable location services for the vehicle under devices

If a red ‘Alexa chrome’ bar is displayed, it means Alexa is unable to proceed with the conversation. Reasons can be:

1) Internet connectivity was lost

2) You're attempting to use Alexa during a phone call

3) Your Alexa account has not been authorized. There could be a number of scenarios where this might occur:

(a) On start-up, before Alexa has had time to authorize. Wait and try again in an area of good connectivity

(b) You did not sign in with your PIN

(c) Authorization from Alexa has expired. Please re-link the Alexa account

(d) Your vehicle was removed as a device in the Alexa smartphone app. Please re-link the Alexa account

Alexa can understand two languages if they are paired and common in your country. For example, French and English in Canada. The language selected in settings is the primary language, but Alexa can also understand a second paired language.

This can happen if Hands-Free-Listening is enabled. The vehicle thinks the user said "Alexa" so displays the listening visual. If no further instructions follow, the display will automatically disappear.

There are many security layers in place. The vehicle has a built-in security system for the remote engine start feature available through the Remote Skill^†.

No, we do not send conversations to Amazon.

Amazon offers Amazon Music for free in all our Alexa-enabled vehicles. If you have a free Amazon account you can ask Alexa to play music and it will play through Amazon Music. This service does include adverts.

No, the Remote Skill cannot activate functions from inside your vehicle.