THE LAND ROVER COMMITMENT REGARDING CORONAVIRUS (COVID-19)

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Jaguar Land Rover North America, LLC (“JLRNA”) wants to assure you that every precaution is being taken to protect the health and safety of our valued customers and our loyal employees during the COVID-19 Pandemic. JLRNA recognizes that customer transportation requirements are ongoing and we want to assure you that JLRNA is fully committed to supporting your vehicle sales, service, and parts needs during this period of extraordinary caution.

In prioritizing customer health, safety, and satisfaction, JLRNA and our authorized retailers have implemented the following actions:

LAND ROVER RETAILERS’ SAFE BUSINESS COMMITMENT

Land Rover and our authorized retailers are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials.
Retailer facilities are undergoing an updated daily cleaning regimen and personnel are observing the safest levels of social distancing to continue supporting our customers’ vehicle needs.
Information regarding vehicle service and sales continues to be available on LandRoverUSA.com and on our authorized retailers’ websites. Chat functions are also available on these websites for any questions you have.

CUSTOMER SERVICE

The Land Rover Customer Assistance Center is open with staff working remotely to answer your questions and address any issues you have. Land Rover Customer Assistance and Roadside Assistance can be reached at 1-800-FIND-4WD or get in touch with us via our e-mail contact form.
Retailers offer a variety of transportation options to facilitate vehicle servicing. This includes vehicle collection and delivery service, customer drop off service, Uber and Lyft rides, and loaner vehicles. Please check with your local authorized retailer for details.
Retailers are extending vehicle drop off times to eliminate vehicle service congestion.
Land Rover has implemented an Uber solution for customers experiencing a roadside event that allows customers to use Uber instead of riding in the tow truck.
Land Rover may experience delays on certain vehicle parts due to global airfreight disruptions. We will endeavor to minimize inconvenience and inform you of any delays that may be experienced.

SALES

As part of the complimentary valet service from Land Rover, participating retailers will personally deliver a vehicle to you for a test drive and product presentation with a Sales Person.
Retailers are ready to handle the entire vehicle purchase process remotely and are available to finalize all purchases without the need for customers to leave their home.
Please check with your local authorized retailer for current vehicle programs and offers.