Jaguar Land Rover North America, LLC (“JLRNA”) wants to assure you that every precaution is being taken to protect the health and safety of our valued customers and our loyal employees during the COVID-19 pandemic.
JLRNA recognizes that customer transportation requirements are ongoing and we are fully committed to supporting your vehicle sales, service and parts needs during this period of extraordinary caution.
In prioritizing customer health, safety and satisfaction, JLRNA and our authorized retailers have implemented the following actions:
Services available only at participating authorized Land Rover Retailers. See your Land Rover Retailer, visit landroverusa.com or call 1-800-FIND-4WD for complete details.
Land Rover Financial Group|| (LRFG) Customers, if you can continue making your vehicle loan or lease payments, please continue to do so. If you need help making payments, contact Land Rover Financial Group.
LRFG Lease-End Extension: You may request to extend the term of your lease agreement for up to 6 months to allow extra time and flexibility. You can only request a lease-end extension once during the life of your lease.
LRFG Lease-End Vehicle Returns: If you do not wish to take advantage of the lease-end extension and want to coordinate the return of your vehicle, please contact Land Rover Financial Group.
If you have other questions or need other assistance with your account, you can contact Land Rover Financial Group for answers to common questions or call the number on your statement.
If you're active duty military personnel or have been activated to respond to a disaster, you may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.
With the Land Rover Payment Deferment Program, you may be eligible to defer your first payment for up to 90 days when you purchase select vehicles and finance through Land Rover Financial Group.‡
Eligible Vehicles: 2020 Range Rover, Range Rover Sport, Velar, Evoque, Discovery and Discovery Sport models with an amount Financed up to $100,000
Information regarding vehicle service and sales continues to be available online and on our authorized retailers’ websites. Chat functions are also available on these websites for any questions you may have.
The Land Rover Customer Assistance Center is open with staff working remotely to answer your questions and address any issues you may have. Land Rover Customer Assistance and Roadside Assistance can be reached at 1-800-FIND-4WD or get in touch with us via our email contact form.
Retailers are extending vehicle drop-off times to eliminate vehicle service congestion.
Land Rover has implemented an Uber solution for customers experiencing a roadside event that allows customers to use Uber instead of riding in the tow truck.
‡ Available on all new 2020 Land Rover models with an amount financed up to $100,000. All applications subject to credit approval by JPMorgan Chase Bank, N.A. (“Chase”) and programs may change at any time. Terms, conditions and vehicle restrictions apply. Not available for leases. The deferment period begins the date the contract is submitted to Land Rover Financial Group through your Land Rover retailer. Interest, if any, accrues during deferment. If you decide to defer payments you will pay any interest over a longer period of time, and the overall cost of your loan may be higher. The deferment program may not be available in all states. Customers must take new vehicle delivery from retailer stock by 6/30/2020. See your retailer for complete details. The Land Rover word mark, the Land Rover logo, and Land Rover Financial Group are trademarks of Jaguar Land Rover Limited and any use by Chase is under license. Retail/Loan and lease accounts are owned by Chase. Jaguar Land Rover North America, LLC is solely responsible for its products and services and for promotional statements about them and is not affiliated with Chase or its affiliates.
|| The Land Rover word mark, the Land Rover logo, and Land Rover Financial Group are trademarks of Jaguar Land Rover Limited and any use by JPMorgan Chase Bank, N.A. (“Chase”) is under license. Retail/Loan and lease accounts are owned by Chase. Jaguar Land Rover North America, LLC is solely responsible for its products and services and for promotional statements about them and is not affiliated with Chase or its affiliates
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