FAQ
Frequently Asked Questions
Your questions and input help us improve your Land Rover experience and serve you better. Listed here are the answers to many questions frequently asked by Land Rover customers. We´ve organized them by topic.

To find the answers to your questions, simply select the appropriate category and read the information listed under each category. If the information provided does not answer your questions to your satisfaction, or if the question you have is not addressed here, please feel free to click on an e-mail link and submit your question to us directly. A Land Rover customer service representative will be happy to assist you.

Prices


Q: Where can I get a price quote for a Certified Pre-Owned Land Rover?

A: Your Land Rover Retailer will be pleased to provide a quote for a Certified Pre-Owned vehicle in stock. Simply click on Contact a Retailer below and submit your request.

Contact a Retailer

Special Offers


Q: Are there any special offers available at this time?

A: Your Land Rover Retailer can tell you everything you want to know about our vehicles, including current Land Rover incentives. You can also view the current incentives on our Web site in the vehicle sections:

Range Rover Offers
Range Rover Sport Offers
LR3 Offers
Certified Pre-Owned Offers

Ask a Retailer

Certified Pre-Owned

Q: What is the Land Rover Certified Pre-Owned program?

A: Before a vehicle can be pronounced "Certified," it must undergo a grueling inspection and be proven worthy of the badge. First, a candidate for certification cannot be more than five model years old (including current model year plus four model years) and it must have accrued fewer than 60,000 miles. Vehicles that pass that critical first step must then undergo a rigorous 140-point inspection to validate their superior condition. This thorough inspection begins under the hood, continues under the chassis, moves all around the vehicle and includes a comprehensive road test. If anything is detected, any fault or flaw, it is immediately repaired by the Certified Land Rover Retailer, using genuine Land Rover parts. The end result is a Certified Pre-Owned Land Rover that drives, feels and looks like new.


Q: What is the Land Rover Certified Pre-Owned warranty?

A:
Under the Land Rover Certified Pre-Owned limited warranty, your Land Rover vehicle will be covered for 6 years or 75,000 miles, whichever comes first. Coverage begins on the vehicle´s original in-service date and zero miles. Plus you´ll have the option to purchase 12 or 24 months of extended coverage. For complete limited-warranty details, please see your Land Rover Retailer.

*Warranty will be in effect for Certified Pre-Owned vehicles purchased on or after 11/7/05. For vehicles purchased before 11/7/05, the Certified Pre-Owned Limited Warranty is for 12 months or 12,000 miles, whichever comes first. For complete limited-warranty details, please see your Land Rover Retailer.

Q: Can I buy additional warranty coverage?

A: You can extend your coverage beyond the Land Rover Certified Limited Warranty by purchasing a Land Rover Certified Plus Service Plan. This plan can add 12 or 24 months and up to 100,000 miles of extended coverage. For specific details, speak with your local Retailer to decide which Certified Plus package best suits your needs.


Q: Why isn´t there information about a Defender on the Web site?

A: The Defender is no longer available in North America. However, they may be available through our pre-owned program.


Q: Why isn´t there information about a Discovery on the Web site?

A:
Production has ended on the Discovery model. However, they are still available through our Certified Pre-Owned program.

Mailing List


Q: Who should I contact if I would like to be removed from or added to Land Rover´s mailing list?

A: You may contact the Land Rover Customer Relationship Center at 1-800-637-6837, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time. To unsubscribe from E-Mail communications, you may click the unsubscribe link at the bottom of any of our E-Mails.


Q: Who should I contact if I would like my name/address changed or corrected?

A: You may contact the Land Rover Customer Relationship Center at 1-800-637-6837, Monday through Friday between 8:30 a.m. and 7 p.m., Eastern Standard Time.

Request Information

Q: How can I obtain a new Land Rover brochure?

A: Land Rover Retailers conveniently located near you have brochures available for pickup at your convenience. Or you can call  1-800-FIND-4WD (1-800-346-3493) and we´ll send the brochures to the address you specify.


Q: Where do I request a Land Rover accessory catalog?

A: Land Rover Retailers conveniently located near you have brochures available for pickup at your convenience. Or you can call  1-800-FIND4WD (1-800-346-3493) and we´ll send the brochures to the address you specify.


Q: How do I put myself on the mailing list for the owner magazine, Land Rover OneLife?

A: As a current Owner, you will receive this superb publication automatically once a year. To verify that Land Rover has your correct address, please call our Customer Relationship Center at 1-800-637-6837.


Q: How do I get a catalog or order Land Rover Gear?

A: Your Land Rover journey would not be complete without Land Rover Gear active wear and accessories. Land Rover Gear catalogs are available at your local Land Rover Retailer. You may also order Gear by phone at 1-800-842-6920 or online at landroverusa.com/gear

Retailers

Q: How can I locate a Land Rover Retailer near me?

A: Your nearest Land Rover Retailer is easy to find. Just click on Locate a Retailer and search by zip code or state. Or you can simply contact Land Rover at 1-800-FIND-4WD (1-800-346-3493).

Locate a Retailer

Accessories

Q: How do I purchase Land Rover Vehicle Kit?

A: Land Rover vehicle accessories (known as Vehicle Kit) can be purchased and installed at any of our authorized Land Rover Retailers. Factory authorized Land Rover Vehicle kit is only available through an authorized Land Rover Retailer.

Locate a Retailer

Warranty & Maintenance

Q: What types of warranty does Land Rover provide?

A: Land Rover offers the following Limited Warranty coverages:

New Vehicle Limited Warranty:
Bumper-to-bumper limited warranty: 4 years/50,000 miles
Battery: 4 years/50,000 miles
Corrosion: 6 years/unlimited mileage
Wear parts and service adjustments: Not covered by warranty

Limited Parts Warranty:
1 year/unlimited mileage on all repairs performed or parts installed at an authorized Land Rover Retailer. See your Retailer for details.

Certified Pre-Owned Limited Warranty:
All Land Rover Certified Pre-Owned vehicles are covered by a comprehensive 12-month/12,000-mile Limited Warranty. Additionally, Certified Pre-Owned Land Rovers come with 24-hour Land Rover Roadside Assistance service.

Certified Pre-Owned vehicles are also eligible for Land Rover Assured service plan purchases.


Q: How can I obtain a service history of my Land Rover?

A: Your local Land Rover Retailer will be happy to provide you with the service history of your vehicle.

Disclaimer: Vehicle service history is proprietary information. It is at the discretion of individual authorized Land Rover Retailers to release this information to anyone other than the original owner.


Q: What are the recommended service intervals for my Land Rover?

A: To keep your Land Rover running at peak performance, follow the recommended maintenance schedule for your vehicle. Schedule and detailed information can be found in your Land Rover Passport to Service booklet. You can also find recommended maintenance information on MyLandRover.com.

Visit MyLandRover.com


Q: What are my Roadside Assistance benefits?

A: Land Rover Roadside Assistance is at your service 24 hours a day, seven days a week. You can count on it for complimentary flat-tire changes, battery jump-starts, lockout service, and fuel delivery, if you should run out of gas. Also included are trip-interruption benefits and computerized trip routing.

Land Rover 24-Hour Roadside Assistance provides emergency assistance whenever you need it, throughout the warranty period. In the unfortunate event of a new vehicle or Certified Pre-Owned related incident, your vehicle will be towed to the closest Land Rover Retailer for service. For vehicles within the new vehicle warranty or Certified Pre-Owned warranty, should the incident occur 50 or more miles from the Land Rover Owner´s primary residence, the Owner is entitled to limited and reasonable emergency travel expenses, to include food, lodging and alternate transportation, provided the owner has not reached the intended final destination. Roadside Assistance can be reached at 1-800-637-6837.

Land Rover Credit

Q: How do I contact Land Rover Capital Group?

A: You can contact Land Rover Capital Group at 1-877-507-2264 from 7:00 AM to 7:00 PM Central Time, Monday through Friday or visit landrovercredit.com.

Importing & Exporting

Q: Does Land Rover have an Import/Export Compliance Program?

A: Land Rover does not have an Import/Export Program. If you are interested in importing your Canadian vehicle into the US, or importing your US vehicle into Canada, please contact Customer Relationship Center toll free at 1-800-637-6837. For all other requests for letters of compliance from Land Rover, please contact our Product Compliance Department via fax at 201-818-8234.

Product Suggestion

Q: Who do I contact if I have a product idea?

A: It comes as no surprise that Land Rover Owners have the best ideas for making our products better. To consider your request, we require completion of the disclosure waiver, which you may obtain by sending us an E-mail with your request. You may then mail your suggestion and completed disclosure to:

FGTI New Devices Office
P.O. Box 6234
Dearborn, MI
48121-6234

You may also call 1-313-322-6814 for more information.

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